Shipping policy

Shipping Address

We will only ship to addresses provided in the billing address or shipment address provided during your purchase.

Please ensure correct addresses and reachable phone number are provided when completing your order. We do not ship to P.O Boxes (Post-Office Box) and only to valid legitimate shipping addresses.

We will not be liable in the event of an incorrect shipping address is provided and goods are returned to us.

All re-delivery of goods to you will be charged for a associated shipping charges which will be disclosed upon request for a second delivery attempt.

 

Change In Shipping Address

If you have any request for change of shipping address, please email us at info@dnawrld.com within 12 hours upon your order submission.

If request of change in shipping address is made after 24 hours upon order confirmation, customers will be responsible for any associated shipping charges.

 

Shipping Time

All orders are shipped on Tuesdays and Thursdays only. Orders placed on other days will be processed on the next shipping day. Delivery times may vary depending on courier service and destination. Delivery should be made within 1-3 days of it being shipped for West Malaysia and 3-5 days for East Malaysia.

Example: Orders placed on Monday will be shipped on Tuesday. Orders placed on Friday will be shipped on the following Tuesday.

 

 

Tracking Number

Once goods leave our warehouse and picked up by our shipping partner, the tracking ID for the package will be communicated to you via email and updated on your member’s account.